Service
We are committed to providing customers with high-quality and low-price steel products as its goal, and strives to create value for customers as its own responsibility.
OUR SERVICE TEAM
Maxwell-Steel
*Diversified professional talents: Members come from various key fields in the industry, bringing together talents to lay a solid foundation for the all-round development of the enterprise.
*Strong innovation capability: The technology research and development department relies on professional knowledge and cutting-edge technological insights to continuously explore new stainless steel products and meet the ever-changing market demands.
*Strict quality control: Strictly follow strict international standards and internal specifications, inspect products comprehensively and without blind spots.
THE SUPPORT PROVIDED
Maxwell-Steel
24-hour quick response
We guarantee to reply to customers within 24 hours and solve problems for you through phone or email as soon as possible.
Quality assurance
Provide customers with testing, return and exchange services. Provide email and phone consultation throughout the entire product transaction process.
To provide you with competitive prices
We guarantee to reply to customers within 24 hours and solve problems for you through phone or email as soon as possible.
Provide free samples
For interested customers, we can provide free samples to customers for reference.
Packaging and shipping
We use sturdy and complete packaging to prevent the loss or damage of goods, and there are strict process controls from shipment to delivery to customers.
Professional after-sales service
Excellent team and professional one-on-one service. To solve your after-sales problem.
PRE-SALE SERVICE
Maxwell-Steel
* Meet the needs of customers with diversified products, which can be customized according to their needs.
* Online service, answering customers' questions, online 24 hours a day, fast response time.
* Professional sales team, to bring customers a good experience.
* If customers need samples and certificates of quality, we can provide them.
* Sometimes the customer wants to visit the factory, we will certainly accompany the customer to explain the tour and answer the customer's questions
AFTER-SALES SERVICE
Maxwell-Steel
* Always provide customers with high quality and efficient after-sales service.
* If there are some problems of products or customers, we will solve them in time and take timely measures.
*As for the problem of the goods, we must treat it seriously, check the delivery process and find the reason.
*If there is something wrong with the goods, we will take the way of refund or compensation.
*If the customer has any questions after receiving the goods, please ask us in time. We will be online 24 hours a day to answer your questions.
*After the customer receives the goods, we will always keep in touch with you and pay regular return visits.
FAQ
Maxwell-Steel
Q:Are you a manufacturer or merely a trader?
A:We are group of companies and owned manufacturer bases and trading company. We specialized in special steel which include alloy structural steel and carbon steel and stainless steel, etc. All material are with high quality and competitive price.
Q:How do you guarantee the quality of your product?
A:Firstly, we can provide the certificates from the third party, such as TUV, CE, if you need. Secondly, we have a complete set of inspection system and every process is checked by QC. Quality is the lifeline of enterprise survival.
Q:Delivery time?
A:We have ready stock for most of material grades in our warehouse. If the material don’t have stock, the delivery lead time is about 5-30 days after receiving your prepayment or firm order.
Q:What is the payment term?
A:T/T or L/C.
Q:Can you provide a sample for our testing before confirm the order?
A:Yes. We can provide sample to you for approval before you place an order to us. Free sample is available if we have stock.
Q:Can we visit your company and factory?
A:Yes, warmly welcome! We can book the hotel for you before you come to China and arrange our driver to our airport to pick you up when you come.
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